Customer Experience Analyst

We are looking for a dedicated and customer-centric Customer Experience Analyst to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

This position is open from Team Lead to Assistant Head level depending on the applicant’s experience and expertise.

What You'll Do:

• Lead and supervise the Customer Care team and monitor service performance and implement improvements.
• Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
• Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Who We're Looking For:

• Bachelor's degree in Business Administration, Communication, or a related field.
• At least 3+ years of customer service experience (experience in the real estate industry is a strong plus).
• Excellent written and verbal communication skills (English and Filipino), with the ability to convey complex information in a clear and concise manner.
• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
• Data-driven, process-oriented, results-driven, and collaborative
• Proficient in Microsoft Office Suite and a CRM system is a plus.
• Possesses utmost professionalism and integrity
• Amenable to start by October 2026

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Health Card
• Employee Security Program (Group Life Insurance)
• Performance Incentive Bonus (Target & Mid-year)
• Salary Loan and Emergency Loan

Growth & Development:

• Regularization after 6 months
• Trainings and Seminars
• Company Activities and Team-building events

Exclusive Employee Perks:

• Employee Housing Discount
• Education Assistance
• Wedding Gift
• Incentive Leave & Calamity Leave

Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started.