Customer Experience Analyst

This position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

RESPONSIBILITY:

1. Review the implementation & efficiency of quality and inspection systems;
2. Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
3. Investigate customer's claims and non-conformance issues;
4. Analyze data to identify areas for improvement in the quality systems;
5. Develop, recommend, and monitor corrective and preventative actions;
6. Evaluate audit findings and implement appropriate corrective action.

JOB REQUIREMENTS:

1. Good English skills in reading and gathering information from foreign customers' reqirements;
2. B2 English level required (Able to understand/read documents).
3. Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
4. Have at least 1-year experience in customer support and service analysis;
5. Having content-moderation-related skills is preferable;
6. Be detail-oriented with strong analytical skills;
7. Proficient skills with MS Office and Google Drive;
8. Willingness to handle multi-projects;
9. Having good communication skills is an advantage;
10. Able to work on Holidays.

Benefits

1. Salary and Benefits:

• Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of Year Bonus) and annual performance review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Fantastic internal events;
• Paid leave (12 days/year).

2. Working Environment

• We work 40 hours per week;
• International, fun and professional working environment;
• Modern hardware provided by the company (laptop, monitor, etc.);
• No dress code;
• Free drinks (coffee, tea, etc.);
• English working environment;
• Training and career development opportunities.