Customer Experience & Administration Coordinator

About HSP

HSP is an Australian designer and manufacturer of premium ute accessories, supplying some of the world's leading automotive brands as well as a nationwide network of distributors and dealers. We're a growing business with a supportive team culture where everyone plays an important role in delivering a great experience for our customers.

About the Role

We're looking for an organised and friendly person to join our team in a customer service and administration role.

This is a varied office-based position where you'll become an important part of our day-to-day operations. Your primary focus will be processing customer orders, coordinating bookings, assisting customers with enquiries and supporting the wider team with administrative tasks. While every day follows a similar rhythm, no two customers are the same. You'll be the friendly voice our customers speak to, helping ensure every order and enquiry is handled professionally from start to finish. You'll also assist with customer vehicle handovers and work closely with our warehouse, production and sales teams to keep everything running smoothly.

What You'll Be Doing

• Processing customer orders accurately

• Managing customer enquiries via phone and email

• Coordinating vehicle fitment bookings

• Preparing quotes and invoices

• Assisting the sales team with administration

• Supporting the day-to-day operation of the office

What We're Looking For

We're looking for someone who enjoys being organised, communicating with people and keeping things running efficiently.

You'll have:

• Excellent communication skills
• Strong organisational skills
• High attention to detail
• Confidence using computers and learning new systems
• A positive, team-first attitude
• The ability to prioritise tasks and stay organised in a busy environment
• History with Automotive or 4x4 accessory sales is highly regarded but not neccessary

Previous experience in customer service, administration or office support is highly regarded, but we're happy to train someone with the right attitude.

Why Join Us?

• Stable, full-time position

• Friendly and supportive team

• On-the-job training

• Modern office environment

A Final Note

We're not just looking to fill a position we're looking for someone who wants to grow with us. This role is primarily customer service and administration focused, however as HSP continues to grow, there may be opportunities to move into customer account management, sales, marketing or other areas of the business if that's where your interests take you. If you enjoy working in a supportive team, take pride in your work and are looking for a long-term opportunity with a growing Australian manufacturer, we'd love to hear from you.