Customer Experience & Administration Support

About the role

This is a busy, varied role where your contribution will be key in collaborating with a small creative team. You will excel in customer service, along with having a creative flair to produce engaging website and customer content. No day is the same—be ready to handle a range of scenarios from customer issues to creative product advice, and swap between different tasks at any given time.

Key responsibilities

• Managing all retail and wholesale customer queries and ensuring timely advice along with resolutions to any issues
• Answering the phone, emails, and processing retail and wholesale customer online orders
• Handling all retail and wholesale customer requests including any other administrative duties that may arise
• Processing customer returns and refunds
• Working alongside our third-party warehouse customer services team
• Track product shipments and advise any delays to all parties
• Managing stock movement between stores and our warehouse ensuring continual website stock updates
• General administrative and marketing support to the Wholesale & Retail Manager
• Assist with seasonal mail outs, including proofing and checking of all pricing information and creating price lists
• Monitor the website and customer online shopping experience, identify and complete edits as necessary

About you

• A customer-centric, solution-orientated person, with outstanding communication skills and a passion for providing exceptional customer service
• Attention to detail and highly organized, with the ability to work autonomously
• Solid numerical and analytical ability and technical skills
• A creative flair, with some graphic skills
• Website administration and communications skills would be a bonus
• An interest in Home & Interiors
• A minimum of 2 years' customer service or administration experience
• Well presented and spoken

About us

M.M Linen is a successful New Zealand bedding and homewares brand with a focus on quality and sustainability and are proud to be BCorp certified. We are a multi-channel business in wholesale, E-commerce, and have 4 retail stores in NZ, with our head office in Christchurch behind our Elmwood Store. We also range our brand globally.