Customer Experience & Administrative Specialist

Are you the person everyone counts on to keep things running smoothly? Someone who remembers the details, takes initiative, follows through, and stays calm and confident when things get busy?

Sideshift is a growing Canadian company designing and manufacturing innovative marine products for boaters across North America. We're a close-knit, hardworking team that takes pride in our products, our customers, and the way we work together.

We're looking for an experienced, exceptionally organized, and personable Customer Experience & Administrative Specialist to join our team. If that sounds like you, we'd love to meet you.

The Role

You'll be a key point of contact for our customers and an important part of our day-to-day operations. You'll answer incoming calls, coordinate appointments, direct customer inquiries, keep track of follow-ups, and provide general administrative support to our team.

We're looking for someone who enjoys creating a top-notch customer experience, communicates with confidence, and takes genuine ownership of their work. Someone who can manage competing priorities, make sensible decisions, and ensure nothing falls through the cracks.

What You'll Bring

• Strong experience in administration, reception, or a customer-facing role.
• Exceptional organizational skills and attention to detail.
• A warm, professional manner and the confidence to manage customer conversations.
• Good judgment, initiative, and the ability to work independently.
• Comfort using computers, scheduling tools, and everyday office software.

Experience in a busy customer-focused environment would be an asset. Marine industry experience isn't necessary. We'll teach you our products and systems. What matters most is your personality, experience, and approach to your work.

Why Sideshift?

At Sideshift, you'll join a friendly, supportive team where your experience is valued, your initiative is appreciated, and you're trusted to do your job well.

Our business has a natural seasonal rhythm, with our busiest months typically running from March through June. While this is a full-time position, there may be opportunities for additional scheduling flexibility during our quieter fall and winter months, depending on individual preferences and business needs. This flexibility is entirely optional and something we're happy to discuss.

If you're looking for meaningful work, great colleagues, and an opportunity to make a real difference in a growing Canadian company, we'd love to hear from you.

Pay: $47,000.00-$55,000.00 per year

Benefits:

• Extended health care
• On-site parking
• Paid time off

Work Location: In person