Customer Experience & Brand Coordinator

Customer Experience & Brand Coordinator - Yarrawonga

Grown. Created. Made. Loved.

At Rich Glen, everything begins on our family farm.

What started in 1998, when father and son Franc and Daimien planted over 35,000 olive trees along the Murray River, has grown into a proudly family-owned business creating award-winning food, skincare and gifting products enjoyed across Australia.

From the olives we grow to the products we craft and the experiences we create, every part of our business is connected by a simple belief: the best products come from the best ingredients and the best people.

We're looking for a Store Manager for our Yarrawonga Provedore who takes pride in everything they do, enjoys working as part of a close-knit team, and understands that behind every order is a customer waiting for a Rich Glen experience. 

About the Role: 
 
Are you a natural relationship-builder with a sharp eye for brand consistency? We are seeking a Customer Experience & Brand Coordinator to ensure every customer interaction is warm, responsive, and unmistakably Rich Glen.

Reporting to the Head of Brand & Communications, you will split your time between championing customer care and supporting exciting marketing campaigns, product launches, events, and partnerships. This highly collaborative role bridges customer service and brand administration, connecting internal teams to deliver a seamless brand experience.

Key Responsibilities:

• Exceptional Customer Care: Act as the primary point of contact via phone, email, website, and social media. Turn complex inquiries regarding products, orders, deliveries, and returns into positive, loyal brand experiences.
• Insights & Improvement: Maintain the Customer Experience Register and prepare monthly reports. Analyse customer trends to optimise the journey using a "receive → resolve → record → analyse → improve" mindset.
• Brand Coordination: Provide administrative support for events, activations, and promotional campaigns. Coordinate gifting and product samples for influencers, media, and brand partners.
• Brand Consistency: Collaborate internally to align customer service communications with the Rich Glen tone of voice. Share actionable customer feedback with Brand, E-commerce, Retail, and Warehouse teams.
• Systems & Data Integrity: Confidently use business systems to manage inquiries, orders, and credits. Maintain real-time records and responsibly leverage digital tools and practical AI solutions to improve workflow.

Essential Skills & Experience:

• Background in customer service, customer experience, brand coordination, or marketing administration.
• Exceptional telephone manner with the ability to build immediate rapport, confidence, and trust.
• Experience managing customer inquiries and complaints through to complete resolution with empathy and sound judgment.
• Outstanding coordination skills to manage multiple priorities, tight deadlines, and detailed asset tracking.
• Highly proficient with Google Workspace and a fast learner of e-commerce and customer databases.
• Experience within a premium consumer, retail, food, beauty, skincare, hospitality, or lifestyle brand.
• Exposure to CRM platforms, influencer gifting, PR, or partnership coordination.
• Familiarity with AI-enabled workflow tools and automated business systems.
• A genuine interest in regional business, agriculture, and the Rich Glen story.

Why Rich Glen?

At Rich Glen, you're more than a job title.

You'll be part of a family-owned business where people genuinely care about one another, where ideas are welcomed, and where everyone contributes to something bigger than themselves.

We offer:

• Exceptional remuneration

• Meaningful team member benefits and product discounts

• Opportunities for personal and professional growth

• Recognition of milestones and achievements

• A supportive team culture built on trust, respect and collaboration

• The opportunity to make a genuine impact in a fast-growing Australian brand

If you're looking for a role where your work matters, we'd love to hear from you.  

Apply Now:

Please submit your updated CV and a cover letter explaining why you are the perfect fit for the Rich Glen team in Yarrawonga, including any applicable relocation plans.

Whilst we appreciate the time taken to apply, only shortlisted applicants will be contacted within two weeks.

Rich Glen  
Grown. Created. Made. Loved.