Customer Experience and Operation Support Executive

At Solana Tec, we are building a strong brand in the solar and sustainable energy industry.

We are looking for a driven Customer Experience & Operations Support Executive to manage customer communication ensuring smooth end-to-end project delivery and customer satisfaction.

Job Highlight:

• CompetitiveSalary + Allowance + Incentives + Bonus
• On-the-Job Training
• Monthly Team-Building Activities
• Positive working environment

Key Responsibilities

• Maintain clear and professional communication with customers throughout the project, from documentation stage until installation and handover.
• Provide timely project status updates and respond to customer inquiries within the required timeline.
• Prepare, check, and follow up on customer documents, application forms, and project-related records.
• Coordinate with internal teams to confirm installation schedule, site readiness, material readiness, and customer requirements.
• Follow up with customers on required payments before installation and balance payments after project completion.
• Record, track, and follow up on customer feedback, complaints, and service issues until resolution.
• Support authority submission and approval follow-up, including SEDA, TNB, ST, and other relevant applications.
• Ensure proper customer handover and post-installation follow-up.
• Perform other customer service, administrative, and coordination tasks when required.

Requirements

• Candidate must possess at least a Diploma or Bachelor’s degree in Business Administration, Customer Service, or related field.
• Proactive, independent & willing to learn attitude.
• Passionate about customer engagement, with the ability to engage positively and patiently, and maintain strong client relationships.
• Candidates fluent in English and Mandarin preferred as role requires candidate to deal with English and Mandarin speaking clients
• Able to work under challenging and fast-paced environment.