Customer Experience & Partnerships Manager

About the role

Customer Experience & Partnerships Manager at Training Ground Gym & Wellness Hub. This role has two main components: leading and managing the Customer Service team to ensure members and guests receive an excellent experience, and building and maintaining relationships with sponsors, vendors, and partners. You will work closely with coaches to improve the class and member experience, handle customer concerns proactively, coordinate sponsor and vendor activations, propose new collaborations, and represent Training Ground professionally with external partners. Training Ground hosts national-level fitness competitions several times a year, plus smaller community events throughout the year.

Key responsibilities

• Lead and manage the Customer Service team
• Ensure members and guests receive an excellent experience
• Work closely with coaches to improve the class and member experience
• Handle customer concerns and solve problems proactively
• Train, coach, and lead the Customer Service team
• Build and maintain relationships with sponsors and vendors
• Coordinate sponsor and vendor activations and event setups
• Propose and develop new collaborations
• Help bring new sponsors and partners into events
• Represent Training Ground professionally with external partners

About you

• Naturally good with people and charismatic
• A strong leader with a genuine service mindset
• Fluent in English
• Confident, proactive, and highly communicative
• Smart, adaptable, and good at solving problems
• Comfortable representing a brand externally
• Experienced in customer service, hospitality, events, partnerships, or similar roles
• Passionate about fitness