Customer Experience & Technical Support Officer

Love helping people? Enjoy technology and figuring out how things work? Got a thing for tidy spreadsheets, solving problems and making someone's day?

We've got the perfect opportunity for you!

We're on the lookout for two Customer Experience & Technical Support Officers to join the INS LifeGuard team. We're looking for people who enjoy working with customers, have a knack for organisation and are curious about technology, systems and how a business operates.

Whether your strengths are in customer service, administration, technology or a combination of all three, this is an opportunity to develop your skills and become part of a team where no two days are quite the same.

About the Role

This is a varied role combining customer experience, after-sales support, administration and technical problem-solving.

You'll be one of the friendly voices our customers speak to when they need assistance, while also providing essential support to our Operations and Business Development teams.

From assisting customers over the phone and resolving queries to working with CRM systems, preparing reports and supporting the wider team, you'll play an important part in keeping the business running smoothly.

We're particularly interested in people who are comfortable with technology, enjoy learning new systems and aren't afraid to investigate a problem and work towards a solution.

You'll also have opportunities to assist with training and provide backup support to the wider LifeGuard team.

What You'll Be Doing

• Providing friendly and professional customer support over the phone.
• Assisting existing customers with after-sales enquiries, questions and general support.
• Investigating customer issues and working towards practical solutions.
• Providing administrative support to the Operations and Business Development teams.
• Maintaining accurate customer information, records and CRM data.
• Preparing reports, updating spreadsheets and assisting with general business administration.
• Supporting the team with systems, processes and day-to-day operational requirements.
• Assisting with training and providing backup support to other members of the LifeGuard team.
• Identifying opportunities to improve processes and make things work more efficiently.

You'll Thrive If You:

• Enjoy helping people and providing excellent customer service.
• Are comfortable speaking with customers over the phone.
• Have an interest in technology, systems and understanding how things work.
• Enjoy troubleshooting, investigating problems and finding solutions.
• Have strong organisational skills and attention to detail.
• Are confident using Microsoft Office, particularly Excel, and are willing to learn new systems.
• Can manage competing priorities and stay calm under pressure.
• Are proactive, adaptable and comfortable working independently.
• Have previous experience in customer service, administration, technical support or a similar role.

You don't need to be an IT expert. We're interested in people who are curious, practical, willing to learn and enjoy working with both people and technology.

What's in It for You?

• A varied role where you'll have the opportunity to develop a broad range of skills.
• The chance to work with technology and systems while building your customer service and administrative experience.
• Support from a close-knit, family owned organization that has your back.
• Opportunities to learn about different areas of the business and develop your career.
• A role where your ideas, initiative and problem-solving skills are genuinely valued.
• The satisfaction of knowing you're making a difference to our customers and the wider team every day.

How to Apply

If you're someone who enjoys helping people, has an interest in technology and wants to be part of a supportive team, we'd love to hear from you!

Apply now by clicking 'Apply' below. Don't forget to attach an Expression of Interest outlining why you'd be a great fit for the role and what interests you about joining the INS LifeGuard team.