Customer Experience Assistant

GTS is looking for Customer Experience Assistants to join our team on the Elizabeth line. You'll be the friendly face of our stations, ensuring every journey is safe, smooth, and outstanding.

What you'll do:

• Proactively assist customers with their journeys and provide accurate travel information
• Support vulnerable or mobility-impaired passengers
• Maintain a clean, safe and welcoming station environment
• Work closely with the Travel Safe Team and other stakeholders
• Take pride in platform management and operational excellence

What we're looking for:

• A genuine passion for people and customer service
• Strong communication and problem-solving skills
• Flexibility to work a variety of shifts
• A professional, positive attitude and a team-first mindset

Apply today and be part of something bigger - connecting communities and improving journeys across London.

Benefits and Rewards

Travel Benefits (discretionary):

• Free zones 1-6 Oyster travel card, for you and another person who lives at the same address
• 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Star Hub : A dedicated online benefits platform for retail and entertainment discounts

About Us

GTS values its workforce, offers career progression and provides a platform to grow and develop.

We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.

We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.