Customer Experience Assistant

Responsibilities:

• Respond to customer inquiries via hotline, email, and WhatsApp, including questions about device usage and transaction results, etc.
• Answer inbound calls and address inquiries from merchants.
• Make outbound follow-up actions regarding the application process, such as installations.
• Handle user requests for device hardware and software maintenance services.
• Maintain good relationships with merchants.

Requirements:

• Minimum 1-year working experience gained in customer service, hospitality, membership, payment
• Degree Holder OR passed in 5 subjects in HKCEE/HKAL/HKDSE Holde
• Call center background, hotline officer is an advantage
• Customer services oriented with good customer service skills and communication skills
• Fluent in spoken Cantonese, English and Mandarin; knowledge of other foreign language is a plus
• Good computer skills, especially MS Office, Excel
• Shift Duty
• Immediate available is preferred