Customer Experience Associate

Who you are

• We are looking for recent graduates who have customer facing experience that are interested in becoming a Registered Representative through Robinhood's licensing and training program
• Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
• Bachelor’s degree or experience working in the financial services industry is preferred
• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
• Existing FINRA SIE license is preferred
• Experience working in a customer support environment is preferred

What the job involves

• The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services
• The CXR Pathway will help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7 and Series 63 licenses to become a registered broker alongside your cohort
• We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels
• As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued
• Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible
• CXR Pathway Program Outline:
• Introduction to Licensing (with paid study time)
• Foundational Training & Proficiency
• Completion of Licensing
• Registered Representative Training & Proficiency
• Team Alignment & Production, which will include the following:
• Delivering an outstanding customer experience for customers through chat, email, and phone channels
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
• Growing your financial services expertise as you develop proficiency in a range financial concepts
• Shift Details: This position follows a 24/7 service model

The application process

• This application is for our early talent with an anticipated start date in September 2026