Customer Experience Associate

What You ll Do

• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they speak to us by welcoming them and making sure they re happy with their experience
• Onboarding customers to kick-off their journey
• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers issues
• Ensuring the customer is WOW ed by our service by going above & beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers pain points

What We re Looking For

• Fresh graduate or preferably working in a customer service role for 1 - 3 years
• Have excellent verbal and written communication skills in English & Arabic, and you re also a fast typer
• Passionate about problem solving; you get satisfaction from making people s lives better
• A people s person by nature
• Have a deep sense of empathy & drive to resolve customer issues
• Maintain a calm demeanor when facing challenges or stressful situations
• Ability to organize your time efficiently, and complete tasks in a timely manner
• Interested in working on shift basis

The Hiring Journey

• Screening meeting with our TA team
• Technical interview
• Culture-fit interview
• Offer stage

Ready to Join?

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let s gooo!