Customer Experience Associate

About ARBA Travel

ARBA Travel marries humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We have been awarded ‘Top 30 SME in Malaysia’ by SME Corp Malaysia. We aim big, start small & move fast.

We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism!

Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Sales, Digital Marketing, Islamic Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.

Your Mission

1. You are responsible on delivering gold standards customer experience by design the perfect ARBA Customer Journey during Pre-Trip, During Trip & Post-Trip.
2. As the friendly face behind the screen, you'll be the go-to guru for ARBA Travellers seeking assistance. Whether they reach out via WhatsApp, email, or phone call, your mission is to dazzle them with your quick wit and unwavering helpfulness. No question is too big or small when it comes to making our guests' journeys as smooth as silk.

Skillsets & Requirement

• Empathy is a must : It is very important for ARBA Travel’s Customer Experience to have decent sensibility when offering consultation, troubleshooting, listening to customer’s concern or when resolving any issues.
• Good in communication : You are good at choosing the right words on the right time to the right person.

Perks & Benefits

• EPF, SOCSO
• Health allowance
• Cost of living allowance
• Work-From-Anywhere Days
• Join Company’s Domestic or Oversea trip
• Access to growth courses.

Office Location : 📍Conezion, Putrajaya

Office Hour : ⏰ 9.45 AM - 3.45 PM

We are hiring urgently ! If you’re passionate about delivering exceptional customer experiences and are ready to start immediately, we’d love to hear from you. Apply today and be part of ARBA’s journey!