Customer Experience Associate

Description Make an Impact with Belt Power

At Belt Power, we help customers keep their operations moving by providing industry-leading conveyor and material handling solutions. We're looking for a Customer Experience Associate who is passionate about customer service, communication, and building strong relationships.

What You'll Do

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

What We're Looking For

• Strong communication and relationship-building skills.
• Exceptional attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with Microsoft Office and customer management systems.
• A collaborative, positive, and customer-focused approach to work.

Why Join Belt Power?

• Join a growing organization serving manufacturing, processing, and material handling industries.
• Work alongside experienced professionals in a collaborative environment.
• Contribute directly to customer success and company growth.
• Build your career with a company committed to quality, service, and innovation.

Equal Opportunity Employer

Belt Power is proud to be an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in customer service, inside sales support, order management, or account support.
• Experience with ERP and CRM systems.
• Experience in manufacturing, industrial distribution, material handling, or conveyor-related industries

Knowledge, Skills, And Abilities

• Customer-centric mindset with a commitment to providing exceptional service.
• Ability to communicate effectively with internal and external stakeholders.
• Strong problem-solving and follow-through skills.
• Ability to learn technical products and processes.
• Ability to manage competing priorities while maintaining accuracy.
• Proficiency in computer systems and business applications.