Customer Experience Associate

Description:

Make an Impact with Belt Power

At Belt Power, we help customers keep their operations moving by providing industry-leading conveyor and material handling solutions. We're looking for a Customer Experience Associate who is passionate about customer service, communication, and building strong relationships.

What You'll Do

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

What We're Looking For

• Strong communication and relationship-building skills.
• Exceptional attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with Microsoft Office and customer management systems.
• A collaborative, positive, and customer-focused approach to work.

Why Join Belt Power?

• Join a growing organization serving manufacturing, processing, and material handling industries.
• Work alongside experienced professionals in a collaborative environment.
• Contribute directly to customer success and company growth.
• Build your career with a company committed to quality, service, and innovation.

Equal Opportunity Employer

Belt Power is proud to be an Equal Opportunity Employer.

Requirements:

• High school diploma or equivalent.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in customer service, inside sales support, order management, or account support.
• Experience with ERP and CRM systems.
• Experience in manufacturing, industrial distribution, material handling, or conveyor-related industries

Knowledge, Skills, and Abilities

• Customer-centric mindset with a commitment to providing exceptional service.
• Ability to communicate effectively with internal and external stakeholders.
• Strong problem-solving and follow-through skills.
• Ability to learn technical products and processes.
• Ability to manage competing priorities while maintaining accuracy.
• Proficiency in computer systems and business applications.

Notice Regarding the Use of Artificial Intelligence in Application Review

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.