Customer Experience Associate

Zerodha Fund House

Enabling the Next Generation of Indian Investors

At Zerodha Fund House, we are redefining the mutual funds landscape to create simple, transparent, and cost-effective investment solutions for millions of Indians. Built by the pioneers behind Zerodha Broking Ltd and Case Platforms Ltd, we are on a mission to empower the next 10 crore investors in India to participate in and grow the capital markets.

We are expanding our team and seeking passionate, analytical, and detail-oriented individuals to join us.

Responsibilities:

• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels.
• Work in coordination with the support teams of our partners to ensure quick resolutions
• Document any feedback received from the customers for review by the product team at a later stage
• Label the queries we receive from customers under different tags to understand what drives support
  traffic
• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.
• Track relevant support metrics and prepare reports for the purpose of quality assessment

Requirements:

• Ideally someone with 2-3 years of proven work experience as a Customer Support Associate or a similar role
• Familiarity with stock markets & investment products
  -A natural communicator- You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms.
• A team player- You always put the teams goals ahead of your personal ones in working towards a common goal.
• Empathetic- You re a good listener who can put yourself in other people s shoes. People who interact with you should feel assured that the team is always here to help.
• Proactive- You re ready to take on whatever comes your way and don t stop until you arrive at the best solution. You want nothing short of a brilliant experience for the end users.
• A drive to learn- You re always intrigued by learning something new and dont shy away from stepping out of your comfort zone.

Good-to-have(s):

• Prior experience at a growth-stage FinTech company
• NISM 5A certification.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.