Customer Experience Associate

The Customer Experience Associate supports the sales and operations teams by ensuring accurate sales documentation, maintaining CRM data integrity, and facilitating cross-functional collaboration. This role contributes to a smooth and efficient customer journey by supporting internal processes and coordinating with multiple departments.

This is a full-time position with flexible work arrangements including in-office, hybrid, or fully remote options. Candidates must reside within the contiguous United States.

Compensation Range: $17.00 – $29.00 per hour
Compensation will be determined based on experience, qualifications, skills, and location.

Responsibilities

• Collaborate with the sales team to prepare accurate and timely sales quotes
• Review sales quotes prepared by others
• Communicate professionally and responsively with customers and internal stakeholders to clarify requirements, provide updates, and support timely resolution of requests
• Assist in managing and maintaining CRM and ERP data
• Support internal workflows that ensure a seamless customer experience
• Coordinate with cross-functional teams as needed, and perform other duties as needed

Qualifications

• 2+ years of CRM/ERP experience required; specific HubSpot/Odoo experience preferred
• Proficiency with Microsoft Office / Microsoft 365 products (Excel, Word, Outlook, Teams, etc.)
• Demonstrated ability to manage time effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to collaborate across multiple interconnected departments

Benefits

• Health insurance: United Healthcare. Employees pay 30% of the premium for themselves and 50% for dependents. Eligibility starts on the 1st of the month following start date.
• Retirement: We have a 401(k) plan that you are eligible for at the beginning of the first month after 90-days of employment. We match contributions at 100% of the first 3% of your salary and 1% of the next 2% for a maximum match of 4% for a 5% contribution.
• STD and LTD: Company paid short-term, and long-term disability insurance.
• PTO:This position receives 5 days of PTO for the first 0-1 years. See employee handbook for more details on PTO.

Pay: $17.00 - $29.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Application Question(s):

• Please tell me about a sports team or club you were part of, or a job you held in high school or college.
• Describe a detail-oriented project you completed that you are proud of.
• Why does being highly detail oriented excite you?
• How much experience do you have working in companies of fewer than 50 employees?

Work Location: Remote