Customer Experience Associate

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We

are committed to hiring our military members and their families, along with anyone that wants to give

back to those that serve. We offer various retail opportunities- from front end cashiers or working in our

various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something

great- we give back 2/3rd of our earnings annually to the military community. We also offer flexible

scheduling, a great benefits package, training, and career advancement and development. So what can

you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll

be right with them

• Complete transactions accurately and efficiently while engaging customers in appropriate

conversation

• Help customers by following the proper procedure for bagging merchandise and moving large or

heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something

great! While you make it easy for our customers, we focus on you and your development! Our

people make us who we are. We want to see you grow, so we put growing together at the forefront

of everything we do. It is our duty to provide you with the tools and resources that you need to

succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to lift 20 pounds

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred