Customer Experience Associate

About the role

Our Customer Care team plays a dynamic and important role in running our centre. As the key daily point of contact for parents, students and teachers, you'll make every visit to our centre a great experience. You'll combine strong relationship-building skills with operational excellence.

Key responsibilities

• Welcome parents, students and teachers, manage front desk operations and provide excellent customer service
• Engage proactively with parents and families to strengthen relationships
• Handle correspondence with parents professionally and promptly
• Conduct centre tours and programme briefings for parents as needed
• Follow up on leads and enquiries promptly
• Support daily requirements such as opening and closing the centre, upkeep of equipment and premises, and room set-up for programmes
• Manage day-to-day administrative tasks to keep centre operations running smoothly
• Keep documentation, filing and records accurate and up to date

About you

• Able to work a rotating roster that includes at least one weekend day per week
• A positive, driven and energetic attitude
• Strong relationship-building and customer service skills
• Comfortable using CRM systems
• Prior experience in education, enrichment, childcare or a customer-facing role is an advantage

About us

We are a different kind of education institution, dedicated to transforming learning experiences for children . We combine our own programmes with a wide selection of tuition and enrichment programmes so as to offer our community the best possible learning opportunities, empowering families to tailor their child's unique learning journey.

Benefits

• You'll be at the heart of a growing education group, building relationships with families every day
• You'll gain broad experience across customer service, sales and centre operations
• We take input from the team seriously and change how we work when someone finds a better way
• We support professional development, including courses to advance your career