Customer Experience Associate

Are you a customer-focused, motivated individual looking for a long-term growth opportunity? We’re seeking a Customer Service Representative to be the voice of our company, ensuring a seamless experience for our valued customers. If you thrive in a fast-paced environment and enjoy helping others, we’d love to hear from you!

We are looking for someone fluent in Spanis.

What You’ll Do:

✔ Build Relationships – Establish trust and maintain strong customer connections through open, interactive communication.
✔ Advocate for Customers – Put yourself in their shoes and ensure they receive the best possible service.
✔ Assist & Support – Answer inquiries via phone and email, identifying customer needs and delivering solutions.
✔ Process Orders – Enter sales orders into our ERP system, generate invoices, and send them to customers.
✔ Manage Calls – Handle a high volume of inbound calls while maintaining excellent service standards.
✔ Problem-Solve – Address customer concerns, resolve issues efficiently, and follow up to ensure satisfaction.
✔ Stay Organized – Keep accurate records of customer interactions, process accounts, and file documents.
✔ Achieve Goals – Meet personal and team-based service targets, call-handling quotas, and performance metrics.

What We’re Looking For:

✅ Proven Experience – Previous customer support or client service experience preferred.
✅ Strong Communicator – Excellent phone etiquette, active listening, and professional written/verbal skills.
✅ Customer-First Mindset – Ability to adapt and respond to different personalities with empathy and patience.
✅ Multi-Tasker – Skilled at prioritizing tasks and managing time effectively in a fast-paced environment.
✅ Tech-Savvy – Experience using ERP systems and other customer service tools is a plus.
✅ Education – High school diploma required; additional training or certifications are a bonus.

Why Join Us?

⭐ Competitive Pay – Earn a great wage with room for growth.
⭐ Career Development – Long-term opportunities for advancement within the company.
⭐ Supportive Environment – Work with a collaborative and customer-driven team.
⭐ Stability & Growth – Be part of a company that values your contribution and invests in your success.

If you’re ready to take the next step in your customer service career, apply today and grow with us!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person