Customer Experience Associate

Overview
We are seeking a dedicated and enthusiastic Customer Experience Associate to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in enhancing their experience with our brand. If you have a passion for customer service and a knack for problem-solving, we want to hear from you!

Responsibilities

• Engage with customers upfront, via phone, and email to provide outstanding support and address inquiries.
• Assist customers with product information, shipping & return processing, and issue resolution.
• Handle cash/card transactions accurately and efficiently when required.
• Collaborate with team members to ensure a seamless customer experience.
• Utilize computerized systems to log customer interactions and maintain accurate records.
• Promote products and services through effective sales techniques while maintaining a focus on customer satisfaction.
• Analyze customer feedback to identify trends and areas for improvement.

Requirements

• Strong communication skills in English, both written and verbal.
• Previous experience in customer service or call center environments is preferred.
• Familiarity with sales techniques and cash handling procedures is a plus.
• Proficient in using computers and various software applications for information entry and processing.
• Ability to type efficiently while engaging with customers.
• A positive attitude, problem-solving skills, and the ability to work well under pressure.
• A commitment to providing exceptional customer support and enhancing the overall customer experience.
• Able to pay attention to details and multi-tasking without making mistakes.
• Capable of lifting and transporting packages weighing up to 40 lbs.

Preferred

• Licensed Notary Public
• Bi/multi-lingual
• UPS Retail store experience

Join us in creating memorable experiences for our customers!

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• On-the-job training

Application Question(s):

• Are you available to work on the weekends?

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Certified Notary Public (Preferred)

Work Location: In person