Customer Experience Associate

You will:
Effectively solve customer inquiries via phone, email

Hold a high bar for Support when owning customer interactions

Identify, document and follow up with engineers on product bugs and features

Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

Recognize errors and draft improvements to content in the external Support Center and internal documentation

Collaborate with members of other teams to root out answers and be a resource to teammates

You have:
The ability to provide support fluently in English

Genuine curiosity about people and business, while possessing the ability to inspire passion in others

Experience in direct customer or client-facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail

The ability to quickly adapt to new situations and think on your feet

Excellent time-management skills

A desire to help people and improve the community experience

Padlet Pte. Ltd. builds and maintains Padlet (https://padlet.com), a tool that allows anyone to collaboratively create content on any platform, mobile or the web. We want to be the easiest way for anyone to do so.

The app is used by millions daily across the world. Our primary audience is students and educators from schools and tertiary institutions.

Our team is comprised of forty five beautiful people who work out of Singapore, Australia, and the USA (where we are headquartered).

Read about who we are at https://padlet.com/about/us.

Those of us based in Singapore will be focused primarily on building and maintaining features for the software.

Write us at [email protected] if you have any questions. We'd love to hear from you.