Customer Experience Associate – E-commerce

Job Summary

As Customer Experience Associate - E-commerce, you will handle day-to-day responsibilities connected with order management, customer experience, catalogue coordination, reporting, follow-up.

This includes coordinating assigned work, responding to relevant enquiries, maintaining records and reports, following up with stakeholders and ensuring that agreed activities are completed on time.

Responsibilities

• Coordinating assigned work, responding to relevant enquiries, maintaining records and reports, following up with stakeholders and ensuring that agreed activities are completed on time.
• The work is practical and team-oriented, with regular interaction with colleagues, customers, vendors, partners or other stakeholders depending on the assignment.
• Candidates should be comfortable with routine follow-ups, working with people and keeping information updated.
• The ideal candidate should communicate clearly, be organised and take ownership of routine responsibilities after initial training.

Requirements

• 0-3 years
• Based across Delhi NCR / Bengaluru / Mumbai / Noida

Selection Process

• Shortlisted candidates may be asked to participate in a short practical discussion or role-specific assessment.

Location - Delhi / NCR , Bengaluru , Mumbai , Noida