F
Farida Gupta
Customer Experience Associate (Vasant Kunj)
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹600,000 / year
Location:
Delhi, India
Work mode:
Onsite
Published on:
11 September 2026
What they need
- Manage large amounts of calls and emails, and social media, if required.
- Identify and assess customers needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
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