Customer Experience

Why Work With Us?

We’re a fast-growing company that’s revolutionizing the world of data in Latin America!

CIAL Dun & Bradstreet is the leading provider of data and solutions designed to drive better business decisions in Latin America, the Caribbean, and Israel. Our solutions are designed to transform the way companies manage risk and make critical decisions about the businesses they trust.

We are a forward-thinking, vibrant, and collaborative company committed to providing the highest quality data to help improve the economy in our society.

We are innovative, agile, and data-driven, and we’re looking for people who share these values to join our mission of building stronger businesses!

The role

We are looking for a Junior Customer Success Associate to support the Customer Success team in managing mid-market accounts and assisting Customer Success Managers with operational tasks related to larger accounts.

This role will focus on customer onboarding, product training, usage follow-up, adoption support, and internal coordination. The ideal candidate is someone who is eager to grow in Customer Success, enjoys working with customers, and is comfortable handling operational and follow-up tasks.

• Support mid-market customers during onboarding and platform adoption
• Deliver basic product trainings and help customers understand how to use key platform features.
• Follow up with customers to monitor platform usage and identify questions, challenges, or adoption gaps.
• Identify low usage, customer concerns, or potential blockers and escalate them to the appropriate Customer Success Manager.
• Provide operational support to Customer Success Managers working with large or strategic accounts.
• Help prepare customer-facing materials, reports, presentations, and follow-up communications.>
• Keep customer information, interactions, onboarding progress, and account updates organized and up to date in the CRM or internal tools.
• Coordinate customer meetings, training sessions, and internal follow-ups
• Collect customer feedback and share it with Customer Success, Product, or Support teams.
• Identify potential opportunities to improve platform adoption, escalating relevant insights to senior team members.

Profile & Skills

Required:

• 1–2 years of experience in Customer Success, B2B Customer Support, Onboarding, Implementation, Account Management, or similar roles.
• Strong communication and interpersonal skills, with the ability to explain processes and platform features clearly.
• Customer-oriented mindset and interest in helping clients adopt and get value from a digital platform.
• Ability to identify customer questions, usage challenges, or adoption gaps and escalate them to the appropriate team members.
• Comfortable learning new software tools and supporting customers in their use
• Strong organizational skills, attention to detail, and ability to follow up on multiple tasks or accounts.
• Comfortable using digital tools, CRM platforms, spreadsheets, or customer management systems.
• Team player with the ability to collaborate with Customer Success, Support, Product, Sales, and Operations teams.
• Bachelor’s degree completed or in progress, or equivalent technical/university studies.
• Experience in SaaS, technology, digital platforms, or B2B services is a plus.
• Intermediate English is a plus.

CIAL Dun & Bradstreet brinda igualdad de oportunidades laborales a todas las personas y prohíbe la discriminación y el acoso de cualquier tipo, sin distinción de raza, color, religión, edad, sexo, nacionalidad, discapacidad, genética, condición de veterano protegido, orientación sexual, identidad o expresión de género, o cualquier otra característica protegida por la legislación aplicable. Esto aplica a todos los términos y condiciones del empleo, incluyendo reclutamiento, contratación, promoción, compensación, capacitación y desvinculación.