Customer Experience

Key Responsibilities

1. Customer Support & Channel Monitoring

• Provide quality customer support (24/7) through digital and LiveChat channels
• Monitor various communication channels including call centers, social media, and web inquiries, responding appropriately in a timely manner

2. Feedback Gathering & Issue Reporting

• Gather feedback from users and observe front-line issues (e.g., booking cancellation reasons)
• Report identified issues promptly to the supervisor

3. Administrative & Ad-hoc Support

• Perform administrative tasks involving user accounts, such as credit top-ups and information changes
• Perform ad-hoc tasks to improve overall business, including market research and service quality audits
• Support other department campaigns as needed

Preferred Skillset

• Experience in customer service, support, or a related role
• Excellent written and verbal communication skills
• Ability to handle multiple communication channels effectively
• Strong problem-solving skills and attention to detail
• Flexibility to work in a 24/7 support environment
• Customer-centric mindset with a proactive approach to resolving issues

Pay: RM3,000.00 per month

Benefits:

• Meal allowance

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person