Customer experience Concierge - Reynella Mazda

We are looking for a customer service specialist to join the team at Reynella Mazda!

SCL Automotive Group is a South Australian, family owned and operated dealer group based in Reynella, 20kms south of the Adelaide CBD. Employing over 100 people, our group comprises of Reynella Mazda, Southern Volkswagen, Southgate Used Cars, Southgate GWM Haval, Southgate LDV and EV Moto SA. We currently deliver over 200 vehicles a month with an annual turnover in excess of $100 million per annum.

Reporting to the Service Manager, you will.

• Demonstrate excellent customer service with well-developed communication skills both verbal and written.
• Taking phone bookings
• Seeing customers in via our driveway service.
• Managing customer expectations.
• Follow up customer bookings for back ordered parts.
• Great time management skills.
• Demonstrate experience in Service Department KPIs would be an advantage but not essential.

The successful applicant will.

• Ensure Manufacturer surveys are a minimum of benchmark at all times. (providing excellent customer service)
• Provide the best possible service to customers while maintaining an efficient and profitable operation.
• Build and maintain positive customer and employee relationships.

The successful applicant will be rewarded with:

• A generous remuneration package.
• 5 day working week (no Saturdays)
• Supportive management and a vibrant fun work environment
• Ongoing opportunities to further develop your career.

You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.  Successful applicant will require a clear Police Check.