Customer Experience Consultant

What you’ll be doing;

• Be the first point of contact for incoming calls and emails from our clients  (average of 60-70 interactions (blend of calls & emails) per day, approx 30-40 emails per day)
• Accurately log client requests into our systems
• Resolve queries efficiently and professionally
• Meet client KPI’s and contribute to team targets
• Deliver outstanding customer satisfaction
• Support and improve internal processes and procedures

What we're looking for;

• A natural "people person" who enjoys helping others

• A confident communicator with a passion for customer service

• Excellent phone manner and a knack for sending concise emails

• Strong multi-tasker, juggling different tasks without compromising quality

• High attention to detail and accuracy, a natural problem solver!

• Positive attitude, integrity, and honesty

• Organised, self-disciplined, and a team player

• Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!

• Proficient in computer literacy and keyboard skills

What's in it for you;

• Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
• Comprehensive training to set you up for success
• A great opportunity to shift careers or explore a new path
• A supportive, collaborative team invested in your growth
• A diverse organization that values different perspectives
• Clear opportunities for growth and career advancement

📌 Important: Applicants must be eligible to work in Australia.
Only shortlisted candidates will be contacted.