Customer Experience Consultant

Are you passionate about helping people find the perfect car, hassle-free? At Karmo, we make car ownership simple, flexible, and stress-free through our innovative vehicle subscription service.

We are looking for a driven Customer Experience Consultant to act as a true automotive concierge for our clients. In this role, you will elevate standard customer support into a premium, white-glove experience, ensuring our customers enjoy every single step of their Karmo journey.

🚀 What You’ll Be Doing

• Act as a dedicated concierge, expertly guiding customers to the ideal vehicle subscription for their lifestyle and needs.
• Drive customer loyalty by delivering outstanding, tailored service from the initial onboarding through to renewals and vehicle returns.
• Collaborate seamlessly with our operations, sales, and delivery teams to ensure a completely frictionless customer journey.
• Champion the customer voice by swiftly and professionally resolving issues and utilizing feedback to continuously improve our service.

🎯 What You’ll Bring

• Extensive customer service or concierge experience with a genuine passion for exceeding expectations.
• Excellent communication skills, allowing you to build instant rapport and handle a wide variety of interactions professionally.
• Strong technical aptitude, including experience navigating CRM systems and the confidence to learn new technology platforms.
• A current, valid Australian Driver’s Licence (Essential).

Note: Automotive experience is highly desired but not essential. We hire for attitude and train for skill!

💡 What's In It For You

• Fully Maintained Vehicle + Fuel Card + Toll Tag (T&C's apply).
• Great Earning Potential: OTE up to $75,000++ per annum plus super.
• Work-Life Balance: Monday to Friday | 08:30am till 5:00pm (No weekend work!).
• Family First: 8 Weeks of Employer Paid Parental Leave.
• Karmo Perks: Family Vehicle Subscription Discount.
• Career Growth: Join a fast-growing, innovative national business that is transforming the way Australians access vehicles.
• Great Culture: Collaborative, supportive, and fast-paced team environment where your ideas matter.

📕 About The Company

Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs, offering a smarter alternative to traditional car ownership.

📝 How To Apply

If this role sounds like you, please click the Apply button below and follow the prompts to submit your application.

To ensure your application is received and reviewed, please apply directly through the Apply button only. Applications submitted via email, LinkedIn messages or any other channel may not be considered.

Recruitment agencies and third-party recruiters: Please do not contact us regarding this vacancy. Karmo does not accept unsolicited applications, candidate profiles or recruitment agency approaches for this position.

**Please note:**You must have the relevant qualifications and experience to be considered for this position. Due to the high volume of applications, only shortlisted candidates will be contacted. Successful shortlisted applicants will be required to complete pre-employment checks, including a police check and medical assessment.

**Karmo is an Equal Opportunity Employer.**We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect and provided with equal opportunities to succeed.