Customer Experience Consultant

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.

You will be responsible to:

Build strong and lasting relationships with customers and provide second-to-none customer service.
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• All file management activities post booking
• Documentation
• System Updates
• Operational finance
• Proactive communication with customer service in case of exceptions
• Supporting Customer Service in customer query resolution and exception handling.

What we are looking for:

• Bachelor/Masters Degree with 5-8 years of relevant experience
• The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service
• An individual at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. They possess skills developed through job-related training and on-the-job experience within a specific job discipline
• They have knowledge of standardized work routines and methods, general facts and information but may need support on non-routine problems
• An excellent team player
• Able to work under pressure
• Well organized, efficient and effective, with an eye for detail
• Strong interpersonal and communication skills
• Fluent in English (written and oral)

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.