Customer Experience Consultant

Your new role

We are seeking an enthusiastic and suitably experienced person for the role of Customer Experience Consultant.

This is a Recruitment Pool for Permanent and Fixed Term Full-Time appointments with the possibility of extension(s) and/or permanency.

As a member of Health Support Services (HSS) Customer Experience Business Unit, you will be responsible for:

• Responding to and solving customer interactions at first contact or directing the interaction to the appropriate business unit for resolution.
• Consistently delivering a high quality of customer service to our customers.
• Promoting the Contact Centres role and services.
• Processing documents to a high level of accuracy.

Please view the Job Description Form (JDF) found above which provides a full statement of duties for the position.

If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.

Want to know more?

Please contact Gina D'Souza on 0424 150 248 if you would like to discuss more about the role and team you’ll be working with.