Customer Experience Consultant - Part Time

Are you passionate about helping people and delivering exceptional customer service? We're looking for two Customer Experience Consultants to join our Customer Experience team at our Brisbane Support Centre.

As one of the first points of contact for our customers, you'll play a key role in delivering a seamless and positive customer experience. Working within a supportive team, you'll build strong customer relationships while helping customers with their enquiries across multiple channels.

These permanent part-time opportunities offer 20 to 25 hours per week with flexible scheduling across Monday to Sunday, between 7:00am and 7:00pm. Whether you're looking for work-life balance, school-friendly hours, or flexibility around your commitments, we'd love to hear from you.

What you'll be doing

• Delivering outstanding customer support via phone, email, live chat and social media
• Responding to customer enquiries and providing timely, accurate solutions
• Processing orders, returns, payments and account updates
• Maintaining accurate records across customer systems
• Working collaboratively with colleagues to continuously improve the customer experience

What we're looking for:

• Contact centre or equivalent high-volume customer service experience.
• Experience handling customer enquiries across phone and written channels.
• Experience working within CRM or case management systems.
• Strong written communication skills.
• Proven customer problem-solving and resolution experience.

What's on offer

• Flexibility: Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible hours across a 7am–7pm roster.
• Culture: You’ll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
• Growth: This role offers a strong foundation in customer experience with clear pathways to grow into senior or broader head office opportunities.
• Brand: Be part of a global business with bold plans and a brilliant future.
• Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.

Apply now and bring your experience to a team that values great service, collaboration, and real career growth.