Customer Experience Coordinator

About the job

Company Description

House of Padel is an exciting new padel club located in The Campus Ampang, Kuala Lumpur, featuring 6 state-of-the-art padel courts and 2 junior courts by Skypadel. Our facility offers a vibrant courtside clubhouse with Latino treats, eco-friendly operations, ample parking, and an on-site co-working space. We are a multilingual team speaking English, French, Spanish, Italian, German, Catalan, and Bahasa Malaysia. At House of Padel, we aim to create a social hub for padel enthusiasts to play, socialize, and work, all while emphasizing sustainability.

Role Description

This is a role located in Ampang for a Customer Experience Coordinator. The Customer Experience Coordinator will handle various tasks such as responding to customer inquiries, providing exceptional customer service, ensuring high levels of customer satisfaction, and supporting customers during their visit to the padel club. Additionally, the Coordinator will collaborate with other team members to enhance the overall experience at House of Padel.

Responsibilites:

• Deliver exceptional customer service and hospitality to all members, guests, and visitors.
• Manage court bookings, academy schedules, tournaments, events, and customer registrations.
• Handle customer enquiries via WhatsApp, phone calls, social media, and walk-ins.
• Process, payments, and retail sales accurately.
• Maintain stock levels for retail and rental Equipment
• Ensure various areas of the club are clean, organized, and presentable at all times.
• Coordinate with coaches, court maintenance staff, and operations team to ensure smooth daily operations.
• Prepare courts and equipment for coaching sessions, social events, tournaments, and corporate bookings.
• Promote House of Padel memberships, coaching programmes, events, tournaments, and retail products.
• Maintain accurate customer records and assist with House of Padel App and booking system operations.
• Uphold the House of Padel brand image, culture, and customer experience standards.
• Work collaboratively with all House of Padel team members to ensure smooth daily operations.
• Assist with miscellaneous operational and administrative duties as assigned.

Qualifications

• Customer Service and Support skills
• Analytical skills for problem-solving and improving customer experiences
• Ability to work independently and as part of a team
• Professional phone, WhatsApp, and email communication etiquette.
• Good organizational and time management skills with attention to detail.
• Basic computer literacy and ability to learn booking and POS systems
• Experience in the sports, recreation, fitness and hospitality industry is a plus
• Proficiency in multiple languages is beneficial
• Flexible to work shifts, including weekends, public holidays, late evenings up to midnight is priority.

Benefits:

• Flexible schedule
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development
• Staff Discounts