Customer Experience Coordinator

The Opportunity

We are currently looking for an enthusiastic and customer-focused Customer Experience Coordinator to join our Furnware team based in Hastings.

As a key member of our Customer Experience team, you'll play an important role in supporting our Service Delivery function and helping create positive experiences for our customers. This is a varied role where no two days are the same, combining customer communication, administration, coordination, and front-of-house responsibilities.

In this role, you'll help deliver a positive customer experience by supporting the coordination of orders, deliveries, and customer enquiries. Working closely with customers, freight partners, and internal teams, you'll ensure information is communicated effectively and issues are resolved in a timely manner.

With a focus on our team and supporting each other to be our best, we're committed to investing in our people's success through training and development. Alongside competitive remuneration, you'll have access to the latest tools and equipment, wellbeing initiatives, annual flu vaccinations, free healthy snacks, an on-site gym, and external counselling services to support your overall health and wellbeing.

What You'll Be Doing

• Communicating with customers regarding delivery arrangements and updates.
• Providing follow-up support to ensure a positive customer experience.
• Liaising with freight and logistics partners across New Zealand, Australia, and international markets.
• Managing customer enquiries and assisting with issue resolution.
• Providing administrative and office support.
• Supporting front-of-house reception and visitor enquiries.

About Furnware & Resero

Furnware is a New Zealand market leader in innovative, NZ designed and manufactured school furniture. Our purpose is to create inspiring learning environments that support better learning outcomes for students and educators.

As part of the wider Resero Group, we're a privately owned Australasian business with a long history of design innovation. Our brands, including Furnware and Sebel, are trusted in schools and learning environments across New Zealand, Australia, and beyond.

We work closely with our customers to understand how learning spaces are used in the real world and design furniture that makes a meaningful difference.

About You

You are organised, calm under pressure, and genuinely enjoy helping customers. You're someone who takes pride in clear communication and making sure things run smoothly behind the scenes.

We'd Love to Hear From You If You Have:

• Experience in customer service, coordination, logistics, or administration roles.
• Strong communication skills with a natural customer-first approach.
• Excellent organisation and the ability to manage competing priorities.
• Confidence using Microsoft Office and business systems such as CRM, ERP, or similar platforms.
• Strong attention to detail and follow-through.
• A proactive, helpful attitude and willingness to jump in where needed.
• Experience in manufacturing, supply chain, service delivery, or customer support environments is an advantage.

You'll also need to be available to work Monday to Friday from our Hastings office.

Experience in customer service or administration is advantageous, but just as important is a positive attitude and willingness to learn. We'll teach you the rest.

If this sounds like you, we'd love to hear from you.

Apply now.