Customer Experience Coordinator + Dispatch

Overview

Join our dynamic team as a Customer Experience Coordinator + Dispatch, where you will play a vital role in ensuring seamless communication, efficient dispatch operations.

This energetic position offers the opportunity to coordinate customer interactions, manage dispatch activities, and support our services processes operations running smoothly. Your proactive approach and organizational skills will help us deliver outstanding service while maintaining compliance with industry regulations.

Duties

• Serve as the primary point of contact for customer inquiries via phone, email, and internal communication channels, providing timely and professional support.
• Update and maintain the schedule board for all sold jobs and communicate scheduling issues with other departments, including sales.
• Check paperwork and timecards from the previous day’s job and schedule any punch lists or uncompleted items.
• Ensure that at least one installer/techncian’s tools and van are inspected weekly.
• Coordinate with vendors regarding returns, warranty, delivery, etc
• Coordinate van service and repairs with the fleet supervisor
• Coordinate scheduling for Service Technician labor five days before the project with the Service Dispatcher
• Strong knowledge of GPS technology, GIS mapping, supply chain processes, and road transportation operations.
• Excellent communication skills with phone call management expertise, including phone etiquette and handling high-volume calls efficiently.
• Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment; proficiency in data entry and typing is essential.
• Process all daily sales-related packet information - job progression form to be completely filled out.
• Ability to analyze data effectively using analysis skills to support transportation planning decisions.
• Proficiency in Microsoft Office applications (Word, Excel) for reporting and documentation purposes.
• Schedule and coordinate all service calls as calls are received.
• Create dispatch tickets for service calls.
• Strong communication skills to return customer calls in a timely manner, resolve open issues quickly and efficiently, etc.

Join us in delivering exceptional customer experiences through efficient dispatching and services/installations coordination!

Pay: $15.00 - $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person