Customer Experience Coordinators x 3

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment? We're seeking motivated Customer Experience Coordinators to join a high-performing team supporting customers across Australia.

We currently have:

• 2 x Full-Time Casual positions (38 hours per week)
• 1 x Part-Time Casual position (15-20 hours per week)

You'll work on a rotating roster between 6:00am and 5:30pm, Monday to Friday, providing outstanding customer support while coordinating the end-to-end order process. Following your training period, you'll enjoy a hybrid working arrangement with up to two days per week working from home.
What's on offer?

• $33.70 - $35.20 per hour + super
• Hybrid work model after training
• Brisbane CBD location
• Potential permanent opportunities after 6 months
• Supportive team culture with comprehensive onboarding
• Ongoing training and career development opportunities
• Opportunity to build your career within a stable and growing organisation

About the Role
As a Customer Experience Coordinator, you'll be the first point of contact for customers, ensuring enquiries are handled professionally while coordinating orders from receipt through to delivery. You'll work closely with internal stakeholders to deliver a seamless customer experience and contribute to continuous improvement initiatives.

Key Responsibilities

• Provide exceptional customer service via phone and email
• Manage customer orders through the end-to-end order process, including order entry, amendments and transport coordination
• Liaise with internal teams to ensure customer orders are delivered accurately and on time
• Resolve customer enquiries and service issues promptly and professionally
• Maintain accurate customer and order information within business systems
• Conduct outbound customer communications where required
• Identify opportunities to improve processes and enhance the customer experience
• Contribute to a collaborative and high-performing team environment

About You
You'll be a customer-focused professional who enjoys solving problems, building relationships and delivering quality outcomes.

To be successful, you'll bring:

• Previous experience in customer service, customer support, order management or contact centre environments
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy
• A proactive approach to problem solving
• Confidence using Microsoft Office and business systems (experience with SAP, CRM or similar systems is advantageous)
• A collaborative attitude and commitment to delivering outstanding customer experiences
• Unrestricted working rights within Australia

If you're looking for a role where your customer service skills can make a real impact while offering flexibility, career development and a supportive team environment, we'd love to hear from you.

To express interest, please apply now through the available link. Interviews will commence immediately.#scr-casandra-hogan

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or [1300 337 000](tel:1300 337 000) and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
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