Cerebra
Customer Experience (CX) - Customer Service / Customer Support
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
1 October 2026
What they need
Contract to Hire(C2H)-MNC client
Role: Customer Experience (CX) / Customer Support
Overall 5+ Years experience
Location: Pune
Answer incoming calls and make outbound calls for customer support| sales| or follow-ups.Problem Solving Listen actively to customer needs| research issues| and offer helpful solutions or alternatives.Data Recording Document detailed notes of customer interactions and update records in the CRM (Customer Relationship Management) software.Meet Performance Metrics Achieve daily| weekly| or monthly targets for call handling times and customer satisfaction scores.Product Promotion Identify opportunities to cross-sell or upsell company products and services.
Notice Period: Immediate joiners upto 30 days
Apply at - [email protected]
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