Customer Experience Executive (5-day work)

About us

FreightAmigo Services Limited is a leading logistics and freight solutions provider dedicated to delivering exceptional service excellence to our clients. Our dynamic team is driven by a passion for providing seamless freight solutions and outstanding customer experiences across the region.

About the role

We are seeking a Customer Experience Executive to join our customer service team in Kowloon Tong, Kowloon City District. This is a full-time position working on a 5-day work week basis. As a Customer Experience Executive, you will be instrumental in ensuring our clients receive outstanding support and maintain positive relationships with FreightAmigo Services Limited. You will be assigned in handling customer enquiries, resolving issues and building lasting partnerships that drive loyalty and satisfaction. This role is critical to maintaining our reputation for excellence in the logistics and freight industry.

Key responsibilities

1. Handle incoming customer enquiries through multiple channels including phone, email and online platforms in a professional and courteous manner
2. Provide accurate information about freight services, courier, pricing and delivery timelines to customers
3. Process customer requests, bookings and amendments efficiently and accurately
4. Resolve customer complaints and concerns promptly, escalating complex issues to management when necessary
5. Maintain detailed and accurate records of customer interactions and transactions in the company system
6. Follow up with customers to ensure satisfaction and address any outstanding concerns
7. Coordinate with logistics and operations teams to ensure smooth service delivery
8. Identify opportunities to enhance customer experience and suggest improvements to management
9. Meet and exceed key performance indicators including response time, resolution rate and customer satisfaction scores
10. assist in warehouse management in weighting and measure parcels, as well as contacting couriers

What we're looking for

1. Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues
2. Strong problem-solving abilities and a customer-centric mindset
3. Proficiency in using computer systems and software, including email and customer relationship management (CRM) platforms
4. Ability to handle multiple tasks simultaneously whilst maintaining accuracy and attention to detail
5. Patience, empathy and a genuine desire to provide exceptional customer service
6. Professional demeanour with the ability to remain calm under pressure
7. Fluency in English and Cantonese is highly desirable
8. Previous experience in customer service, call centre or logistics is preferred but not essential for enthusiastic candidates
9. Familiarity with the freight, logistics or transportation industry is advantageous

What we offer

1. A competitive salary package commensurate with experience
2. Full-time employment with a 5-day work week, promoting healthy work-life balance
3. Comprehensive training and professional development opportunities to help you grow your career
4. A supportive and collaborative team environment where your contributions are valued
5. Exposure to the logistics and freight industry with opportunities for career progression
6. Employee benefits including statutory entitlements and potential staff discounts
7. A company culture that prioritises customer excellence and operational efficiency

Location : InnoCentre, Kowloon Tong (3-min walk from Kowloon Tong MTR)

Benefits:

·         5-day work week

·         Medical benefits

·         Performance bonus

·         Birthday leave

·         Free flow of snacks and drinks

·         Early leave on festive day

·         Staff recreation activity

·         Casual wear

More about FreightAmigo:

·         Website: www.freightamigo.com

·         Facebook: https://www.facebook.com/yourfreightamigo/

·         Twitter: https://twitter.com/freightamigo

·         LinkedIn: https://www.linkedin.com/company/freightamigo-services-limited

Finance Technologies Awards:

HKMA Award: https://www.freightamigo.com/media-zh-hant/freightamigo-won-startup-grand-award-in-techchallenge-digitising-trade-finance/?lang=zh-hant

Interested parties please send full resume with followings by clicking 'Apply Now'.

·         Expected Salary

·         Date of Availability

All Personal data collected will be used for recruitment purpose only.

Apply now
If you are a customer-focused professional with a passion for delivering exceptional service and are ready to make a positive impact with FreightAmigo Services Limited, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.