Customer Experience Executive

Customer Experience Executive

• Location: Batam (Indonesia)

- Salary: IDR 7,000,000/month

- Working Hours: 6-day work week (Rotating shifts: 8:00 AM–4:00 PM / 2:00 PM–10:00 PM, Singapore Time)

We are a fast-growing Singapore based home services company looking for a dedicated and customer focused Customer Experience Executive to join our remote team. If you have excellent English communication skills and are passionate about delivering exceptional customer experiences, we’d love to hear from you!

Key Responsibilities

* Respond to customer enquiries via our in-house system in a professional and timely manner.

* Manage bookings, rescheduling, cancellations, and customer follow ups.

* Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.

* Coordinate with the Operations team to ensure smooth service delivery.

* Follow company SOPs and maintain a consistently high standard of customer service.

Requirements

* Minimum Diploma (D3) or Bachelor’s Degree (S1) in any field.

* Minimum 1–2 years of experience in Customer Service, Customer Experience, Call Centre, or a related role.

* Excellent command of English (both written and spoken).

* Strong communication and interpersonal skills.

* Strong problem solving and conflict resolution skills.

* Detail oriented, organised, and able to work independently.

* Able to multitask and perform well in a fast paced environment.

* Own a laptop or desktop with a reliable internet connection.

* Willing to work on weekends and rotating shifts.

Preferred Qualifications

* Experience supporting customers in Singapore or other international markets.

* Experience using CRM or customer support systems.

* Background in the service, home services, hospitality, or e-commerce industry is an advantage.

What We Offer

* Competitive salary of IDR 7,000,000/month

* Opportunity to work with a Singapore based company

* Career growth and development opportunities

* Friendly and supportive team environment

Application Requirement

Please submit your CV in English to Whatsapp +65 8802 6062 when applying for this position. Applications without an English CV will not be considered.

We appreciate your interest in joining our team. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

If you’re looking for a rewarding opportunity with a growing Singapore-based company, we’d love to hear from you!

Work Location: In person