Customer Experience Executive

Job Responsibilities:

• Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.
• Communicate directly with clients and encourage trusting relationships.
• Perform product sales referral and participate in projects to improve workflow process and customer service experience.
• Develop effective strategies to improve both new and existing campaigns.
• Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.
• Assist in delivering reports for campaign performance evaluation and reporting.

Requirements:

• Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are welcome to apply).
• This role requires UK Shift
• 1 year work experience in customer service or call-centre is preferred.
• Excellent interpersonal and communication skills.
• Proficient in MS Office applications (Word, Excel and Powerpoint).
• Organized, independent and able to multi-task.
• Able to work independently and as a team.
• Digital marketing in SEM/SEO and social media experience is preferred.
• Support any other related and ad hoc marketing projects / events as required
• Knowledge and proficiency in basic coding, AI adoption, and/or RPA are preferred and advantageous