Customer Experience Executive

Role Title: Customer Experience Executive

Sector: Retail

Area/Field: Customer Care / GRE

Location: Goregon, Mumbai

Stipend: 18,000- 20,000

Only 25km radius of Goregon

Minimum Qualification:

Graduation/Undergraduate

Preferred Skill(s): Communication Skills, customer handling, presentable

Description: This position acts as an interface between the mall management and the internal & external customers. In charge & supervision of Information Desk, Food Court, Car Parking, Security, House Keeping, Maintenance etc.

Shall devise systems and procedures to ensure customers delight.

KRAs :

• Manage Information desk operations
• Ensure proper floor management
• Ensure timely MIS and reporting
• Ensure appropriate vendor management
• Manage the inventory of consumables
• Train & brief outsourced agencies & staff
• Ensure delightful customer experience at all touch points
• Ensure Safety compliance on each floor
• Responsible for overall parking operations
• Ensure fixed asset maintenance
• Smooth operations of the events