Customer Experience Executive

Aspecta Group

One of Europe’s leading online designer eyewear retailers, supplying premium, design-led products to customers across the UK and international markets. The business partners with a portfolio of globally recognised luxury and designer brands,

delivering a high-end customer experience through a fast-growing e-commerce platform.The Role

You will be at the heart of the customer journey, delivering a warm, professional and confident service to a global customer base; handling enquiries, resolving issues, and ensuring every customer interaction reflects the quality of the luxury brands represented.

Key Responsibilities

-Providing outstanding customer service via email, live chat and telephone

-Handling customer questions, issues and complaints in a calm, friendly and solutions-focused manner

• Ensuring customers receive a premium experience at every touchpoint

-Escalating more complex issues when required and following through to resolution

-Developing strong product knowledge to confidently support customer queries

-Contributing to the continuous improvement of customer experience processes

• Supporting the dispatch of customer orders, ensuring accuracy and care.

• Working collaboratively as part of a close-knit, high-performing team

About You

This role would suit a bright, motivated and enthusiastic individual who enjoys helping people and takes pride in doing things properly, and you will ideally be:

• An excellent communicator, both written and verbal

• Passionate about providing customers with five star customer service

• Naturally warm, friendly, confident and helpful

• Comfortable handling issues or complaints with professionalism and empathy

• Well organised, punctual and hardworking

• Flexible in your approach and happy to be hands-on when required

• Interested in fashion, luxury brands or e-commerce

Hours of Work (Candidates must be able to commit to these hours) 5 days over 6

Monday to Friday: 8.45am - 5.30pm
Saturday 8.00am - 2.00pm

Benefits

 Casual / Smart dress code

 Staff discount on premium products

 Cycle to work scheme

 Gym membership

 Glasgow city centre location – easily accessible by bus, train and subway

Pay: £27,500.00 per year

Benefits:

• Company pension
• Employee discount

Work Location: In person