Customer Experience Executive

As a member of our Client Experience Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, ensuring a smooth and quality experience for our customers through all communication channels. You will address customers’ concerns and enquiries, provide solutions in ways that best meet their requirements in accordance with our organization’s best practices.

We are looking for a bilingual (English & Mandarin), self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and demonstrated track records to overcome complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team

• Minimum 2 years of experience in client facing roles, preferably in support / service function
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Outstanding interpersonal and communication skills, written and verbal
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive with a positive learning attitude and desire to learn the ropes
• Proven ability to excel both independently and as part of a team
• Bilingual candidate (English & Mandarin) is preferred
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred

What you’ll be doing

• Deliver quality service experience through effective handling of customers’ enquiries and feedback in a timely and professional manner within committed service level agreement (SLA).
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
• Assume any report or task assigned that are relevant to customer service.