Customer Experience Executive

This isn't a traditional customer support role.

It's an opportunity to become the voice of a premium brand that's redefining India's luxury architectural hardware industry.

At Mantara, every customer interaction matters. From the first product inquiry to post-purchase support, you'll play a key role in creating memorable experiences that build trust, strengthen relationships, and turn customers into lifelong advocates.

Who We're Looking For

We're looking for individuals who genuinely enjoy helping people, solving problems, and creating exceptional customer experiences. You'll thrive here if you:

Enjoy helping people and building meaningful relationships.

Naturally communicate with empathy and confidence.

Stay calm and solution-oriented under pressure.

Take ownership until every customer concern is resolved.

Can work independently without constant supervision.

Have strong attention to detail and organisational skills.

Are curious, adaptable, and eager to learn.

Believe great customer experiences create lasting business impact

Want your work to directly influence customer satisfaction and brand reputation.

What You'll Do

As part of Mantara's Customer Experience team, you will:

Be the primary point of contact for customers across Chat, Voice, Email, and WhatsApp.

Respond promptly to customer inquiries with professionalism and empathy.

Guide customers through product features, pricing, availability, and purchase decisions.

Resolve pre-purchase queries, including product compatibility and customization options.

Support customers with post-purchase needs such as installation guidance, warranty claims, returns, repairs, and replacements.

Coordinate with Sales, Operations, and Logistics teams to ensure timely issue resolution.

Build long-term relationships by delivering exceptional customer experiences.

Gather customer feedback and share insights to improve products, services, and processes.

Maintain accurate customer records and interactions within CRM systems.

Ensure every customer leaves with a positive experience and confidence in the Mantara brand.

Preferred Experience

1+ years in Customer Experience, Customer Support, Customer Success, Hospitality, Retail, or Sales Support.

Freshers with excellent communication skills are encouraged to apply.

Excellent spoken and written English.

Fast and accurate typing skills.

Strong customer service and communication skills.

Hindi is required. Kannada and Tamil are an added advantage.

Sales experience is a bonus.

What Success Looks Like

You'll succeed when you:

Deliver prompt, accurate, and empathetic customer support.

Build lasting relationships that create customer loyalty.

Resolve customer issues efficiently while maintaining a premium experience.

Contribute to high customer satisfaction and positive brand perception.

Identify opportunities to improve customer experience and internal processes.

Become a trusted point of contact throughout the customer's journey.