Perona Beauty
Customer Experience Executive
1 month ago
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Important information
Contract type:
Permanent
Location:
Lagos, Nigeria
Work mode:
Onsite
Published on:
22 September 2026
What they need
Job summary
The ideal candidiate is responsible for supervising the sales team and ensure that customers inquiries and complaints are professionally handles with quick resolution.
Min Qualification: OND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Flexible Hours Applicant Location: Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee the E-commerce team and ensure customers receive timely, professional responses.
- Monitor complaints, enquiries, refunds, exchanges, and order-related issues through to resolution.
- Identify recurring customer complaints and recommend ways to prevent them.
- Ensure customers receive consistent service across WhatsApp, website, phone and other customer channels.
- Monitor customer feedback and identify opportunities to improve the shopping experience.
- Escalate issues on time to ensure quick resolution.
- Work alongside the operations team to ensure that business operations go smoothly through all channels.
Requirements:
- A minimum of 1 year of experience
- A minimum of an OND in a related field
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