Customer Experience Executive

Customer Experience Executive

URWA is seeking a customer-focused and service-orientated customer experience executive to ensure a seamless resident experience across properties where URWA is implemented. This role focuses on handling resident enquiries and service requests, coordinating with property teams and service providers, and ensuring timely follow-up and resolution.

The ideal candidate is a strong communicator and capable of delivering professional, responsive, and hassle-free support while building positive resident relationships and maintaining high service standards.

Job Summary
Responsible for delivering a seamless and professional resident experience across properties where URWA is implemented. The role involves assisting residents with enquiries and service requests, coordinating with property teams and service providers, and ensuring timely follow-up and resolution.

Key Responsibilities

• Act as the primary point of contact for residents using URWA.
• Handle resident enquiries, requests, complaints, and service-related issues.
• Provide professional support.
• Coordinate with vendors and property teams to ensure smooth service delivery.
• Monitor requests from initiation through completion and ensure timely follow-up.
• Keep residents informed and provide appropriate updates.
• Record requests and interactions accurately in URWA/CRM.
• Escalate urgent or unresolved matters appropriately.
• Collect resident feedback and support continuous improvement of the resident experience.

Requirements

• Fluent in Arabic and English.
• Experience in customer service, hospitality, property management, or a similar customer-facing role preferred.
• Excellent communication, coordination, problem-solving, and follow-up skills.
• Customer-focused, professional, and able to manage multiple requests efficiently.

Role Objective:
To ensure every resident receives a smooth, responsive, and hassle-free experience through URWA.

Pay: AED2,122.63 - AED13,089.12 per month

Work Location: In person