Customer Experience Executive

Customer Experience Executive

Location: Ambala Cantt, Haryana (Work from Office)

Compensation: ₹25,000 – ₹30,000 per month

Experience: 1–3 years preferred

Key Responsibilities

Customer Support & Communication

• Handle customer queries through WhatsApp, calls, email, social media, website, and

other customer communication channels.

• Respond to customers promptly, politely, and professionally.

• Understand customer requirements and provide relevant information about products,

orders, delivery, payments, returns, exchanges, and other concerns.

• Assist customers with fragrance-related queries, including helping them understand

fragrance profiles, notes, occasions, and product options.

• Guide customers toward suitable products based on their preferences and

requirements.

• Make every interaction feel personal, warm, and memorable- embodying the same

attention to detail that defines our fragrances.

Requirements

• 1–3 years of experience in customer service, customer experience, e-commerce, retail,

hospitality, or a similar role.

• Excellent communication skills in English and Hindi.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person