Customer Experience Executive

The Customer Care Agent will be responsible for assisting customers and administrative tasks for Customer Care customers and store members.

• Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.
• Answer phone calls, email enquiries and Live Chat from customers who are shopping online for store products and resolving their enquiries.
• Handle enquiries via email from the Customer Care web feedback cases.
• Updating customers’ accounts with appropriate notes and details after the call.
• Occasional outbound calls to the Australia customer service team and online stores to coordinate the delivery of the items to the customers.
• Process and respond to customer emails/SMS/Live Chat.
• Escalate the critical issues to the Management, where required.
• Ensuring the process is followed as per the QA guidelines.