Customer Experience Executive (Remote)

Location: Ghatkopar West, Mumbai

Work Model: Hybrid (4 Days Work From Office + 2 Days Work From Home)

Work Schedule: Monday to Saturday

Shift Timings: 10:00 AM - 7:00 PM IST

Salary: ₹18,000-₹20,000/month

About the Company:

Datastraw Technologies helps growing and established businesses improve customer experiences and build strong, lasting customer relationships. We combine people, technology, AI, and data-driven processes to support sales, customer service, customer retention, and other customer-focused operations, helping businesses improve efficiency, engage customers, and grow.

Role Overview:

We are looking for a Customer Experience Executive to join our remote team and build strong, lasting customer relationships.

In this role, you will connect with customers to understand their needs, assist with their queries, provide relevant product guidance, and ensure a smooth customer experience. You will also follow up with customers who have shown interest in our products, helping them with any questions or concerns they may have before making a purchase.

The role combines customer support, relationship management, follow-ups, customer feedback, and repeat business. Most interactions will be through voice calls, with chat or email support when required.

What You Will Do:

• Make 150-200 calls daily using the company-provided calling system to connect with existing and interested customers.
• Speak with customers to understand their needs, answer questions, and provide helpful support.
• Assist customers with product information, orders, payments, delivery, returns, replacements, and other queries.
• Guide customers toward the right products or solutions based on their needs and requirements.
• Follow up on abandoned carts and incomplete orders, understand the reason, and help customers complete their purchase when appropriate.
• Connect with existing customers to collect feedback, address concerns, and support a better customer experience.
• Build strong customer relationships through timely follow-ups, problem-solving, and helpful communication, while supporting repeat purchases and retention.
• Update customer interactions, feedback, follow-ups, and outcomes in the CRM while meeting daily and monthly performance goals.

What We’re Looking For:

• At least 6 months of relevant experience in customer service, customer support, telecalling, telesales, retention, or voice-based roles.
• Good spoken English and Hindi with clear and confident communication.
• Comfortable speaking with customers, understanding their needs, and answering their questions.
• Good listening and communication skills, with a friendly and helpful approach.
• Patient, positive, and comfortable handling different types of customers.
• Able to handle customer concerns, explain solutions, and guide customers when needed.
• Comfortable working with daily and monthly performance targets.
• Basic knowledge of computers and CRM tools.
• Available to work 6 days a week with a rotational weekly off and have a personal laptop/desktop, webcam, and stable internet for work from home.

Why Join Datastraw?

• Work remotely and be part of a collaborative customer experience team.
• Gain practical experience in helping customers, building relationships, and driving repeat business.
• Get the opportunity to work with different brands and understand how they manage customer interactions.
• Use AI-powered tools and modern technology to make your work more effective.
• Improve your communication, problem-solving, customer handling, and business skills.